25 October 2011

Case in Point

Today a lady called me to bitch about a PFD issue she's been having for 20 years. Her story is incredible, and though I can't go into it here, it makes me think of a few things.

1)  I listened to this woman for at least 30 minutes, and while I was happy we were not in person together, where I would have to refrain my eyerolls, I could hold the receiver away from my head and make annoying gestures because she just couldn't shut up.  But, that's my job.  That person is my boss.  She is the one who pays for my salary, and she has every right to call up our office and spew on about her ridiculously complex situation.

2)  I have nothing to think about people who do this, than to wonder what sort of lengths they have already been through.  I could hear the desperation in her voice.  The frustration behind the question : "Who is making these laws, and for what?"  I feel pretty terrible when I can't answer those questions.  I feel the same way.

3) At this point in time, it is easy to count the whistle blowers as being crazy, or indignant.  After trying to find my way through this bureaucratic mess, I wonder myself what is it all for?  It certainly is enough red tape to make you go mad.

So I am left with questions that cannot be answered.  But, I don't believe that is a reason to stop asking questions.

I cannot be accused of not understanding something. If I don't understand something, how many other people are there out there who don't understand the same thing?  This is unfair to think that because we are elected officials, because we have an entitlement role, that we should know more than the people.  In fact, the people should know more than the people who are leading. In most cases, I am sure, they do.

Leadership

I've decided it is a skill that is born. Real leaders have something inside them that ignites the people around them.  They have something that others believe in. They induce change.  It's not a fluffy thing, because I am realizing that good leaders aren't always the smartest, sharpest, funniest, best-looking people.  They get shit done cause that is what they are supposed to do.  The funniest, smartest, best-looking people are there to guide the way, and essentially lead the leader - but they lack a commercial charm.

The problem that America is facing is that the definition of "Leader" has resulted to the shrewdest, "smartest", best-looking, charming person.  It is true that these characteristics can add to a leader, but leadership takes courage, spirit, and dedication.  Those characteristics are born in a human, they aren't made.

As far as the woman who called today with a 20 year history in 30 minutes?  All I have to say is:   Lady, I'm with ya.  

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